Installer AssistantHow can we assist?
My questions history
Suggested Questions
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For qualified installers. Supports, never replaces, the manual, F-Gas rules and your judgement. Questions are saved to improve the service.
Fault codes
Controller
Settings, commissioning, and service and performance checks, button by button.
Installer setup is locked while the unit runs: switch off with [Operate] ⏻ first.
Manuals
Manufacturer manuals, parts and drawings for this unit.
Open one to read it. Manuals you open are kept on the phone.
Part numbers from the manufacturer's parts list for this unit.
Terminal blocks and PCB layouts from the manuals. Tap one to enlarge.
Design
Size the system, pick radiators, site the unit.
Escalate
Send the job to HMG Technical Support by email.
Tap Open email, check it, and press Send in your mail app. If it doesn't open, copy the text below and send it to donal.reilly@heatmerchants.ie.
My tickets
Each escalation gets a ticket number. Heat Merchants' replies and the status show here.
Staff
Take a call with the scripts, raise tickets, send steps to the caller, and do your training.